Refund policy
RETURNS POLICY
For details on our refund deadlines and policies, please refer to the information below. Please note that our policies differ between products and that payment options may vary from one product to another. Please also note that we treat violations of our Terms and Conditions very seriously, and we have no obligation to offer refunds to users who violate these terms, even if their requests are made within the designated refund period.
Refunds:
• Any items that are returned and not exchanged for equal value will be refunded via store credit.
Returns:
• Please note that each scrub is made by the order and therefore a we need to enforce a strict exchange policy. Please check the size chart before choosing your size and placing an order. Requesting a size exchange will be possible but will require a cost-price purchase of the new scrubs, as a new order needs to be made.
• Embroidered products are final sale and cannot be exchanged or returned.
• Returns/exchanges lodged after more than 7 days after delivery will not be accepted.
• We reserve the right to do corrections if an item is faulty, instead of a refund.
Items qualifying for correction:
• Incorrect embroidery
• Incorrect number of pockets
• Faulty zips
• Uneven or skew pockets
• Incorrect colour. Very slight variations in colour are not accepted as it is stated on our product pages that colours may not be exactly as pictured. Due to availability of material, it is not always possible to find the exact colour match.
• Sale items cannot be returned or exchanged.
• Customer are liable for all shipping costs involved with the return/exchange, unless the item you received was faulty. In this case, Scrubbies will be liable for the shipping collection and re-delivery.
• Please note that we do our orders in small batches or by-the-order and orders of 4 scrubs or more do not qualify for returns.
1. DEFINITIONS
“Agreement” denotes these Terms and Conditions and the Privacy Policy and other documents provided to you by the Website.
“We,” “us,” and “our” are references to SCRUBBIESSCRUBS.COM
“User,” “You,” and “your” denotes the person who is accessing the website for taking or availing of any service from us. User shall include the company, partnership, sole trader, person, body corporate, or association taking services of this Website.
” Website” shall mean and include scrubbiesscrubs.com and any successor Website of the Company or any of its affiliates.
Parties: Collectively, the parties to this Agreement (We and You) will be referred to as Parties.
DEFECTIVE, DAMAGED, OR INCORRECT ITEMS:
• If your products are faulty when they are delivered, you may return the defective products to us. If you return the products to us, we will (at our option) repair or replace the products or provide you with a refund of the purchase price and the price of delivery.
• If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. In addition, you will receive a full refund for the item, as described in our Refund Procedures.
• To return faulty products, you must contact us within 24 hours of receipt of the products, and it takes 15 days to return or exchange the products.
• To inform us that you wish to return the products. We will then provide you with details of where to return the products and complete the returns process.
• We cannot accept items back that have been opened or used unless you received the item in a damaged or defective condition.
• Damaged or defective items returned without their original packaging will not receive a refund.
OTHER RETURNS:
• For all returns other than damaged, defective, or incorrectly-shipped items (see above), you will be responsible for the shipping charges to return the item(s).
• Suppose we provide a refund, Subject to the product being unused and unworn with all the original tags intact as at the time of receiving the product. The refund for any items will be at our sole discretion and will be subject to the approval of our inspection team.
• Once your return is received and inspected, we will email you that we have received your returned item.
o We will also notify you of the approval or rejection of your refund.
o If you are approved, we will notify you.
o Shipping back the item is handled by the customer
REFUND PROCEDURES
• Your refund will be in the form of payment used for the purchase.
• Your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 10-15 days.
Late or missing refunds (if applicable)
• If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us.
TERMINATION WITHOUT REFUND
We reserve the right to terminate accounts without refund or prior notice if you violate our published Terms and conditions or become verbally abusive to our staff, other users of our site, or our associates. If such a user tries to resubscribe to our site, we reserve the right to terminate their account without a refund or prior notice and block their IP address.
CHANGES TO THIS REFUND POLICY
At any time, we reserve the right to modify this Refund Policy. Such modifications will be communicated via our website. Additionally, you can obtain a current copy of our Refund Policy by contacting us via our contact us form.
This document was last updated on October 20, 2022
Disclaimers
DISCLAIMER
If you require any more information or have any questions about our site’s disclaimer, please feel free to contact us by email at scrubbiesscrubs@gmail.com.
NO ADVICE
Scrubbies makes no guarantees, representations, or warranties of any kind as regards the website and associated technology. Any purportedly applicable warranties, terms, and conditions are excluded to the fullest extent permitted by law. Your use of the service is at your sole risk. The service is provided on an “AS IS” and “AS AVAILABLE” basis. The service is provided without warranties of any kind.
You agree that from time to time, we may remove the service for indefinite periods of time or cancel the service at any time without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk
• Scrubbies are not responsible for how the product is used.
• We accept no responsibility for results obtained by the application of this information or the safety and suitability of our products, either alone or in combination with other products.
• Users are advised to make their own tests to determine the safety and suitability of each such product or product combination for their own purposes.
LIMITATION OF WARRANTIES
The information present here is provided “as is” without any representations or warranties, express or implied Scrubbies makes no representations or warranties in relation to Products information.
Scrubbies has no liability for inaccuracies or misstatements about products.
PROFESSIONAL ASSISTANCE
Product bundling and materials may contain more or potentially unexpected information/details/data in comparison to what appeared on the disclaimer. We suggest that you don’t exclusively depend on the data introduced in the disclaimer and that you must read names, labels, the material on the products, alerts, and directions before utilizing or devouring a product.
COLOR DISCLAIMER
Due to variations in monitor settings, Scrubbies assumes no responsibility and makes no guarantees regarding color matches of product or production, either within an order or in a reorder. We cannot guarantee that the colors displayed on our website will exactly match the color of the product or elements of any design. If you have any questions about a particular color or shade, please contact us prior to ordering for clarification.
Note that like-named colors used by various apparel manufacturers/brands/styles (i.e., Navy, Navy Blue, Dark Navy, etc.) are not necessarily an exact shade match to each other or to any of the Scrubbies Thread Guide options.
We make no warranty or guarantee regarding the consistency, color, texture, or appearance of the actual apparel due to the nature of apparel manufacturing. Apparel fabric colors displayed online are approximate and may vary in color, hue, and tone, particularly between size groups. The colors of fabrics displayed on computer monitors may vary due to differences in computer monitors, resolution, color, tone, or any other display setting.
SIZE DISCLAIMER
We make every effort to provide accurate information in our size guides regarding manufacturer-reported sizing information and dimensions for our products. Please keep in mind that due to the nature of the manufacturing process, product sizing may vary slightly from time to time. Scrubbies is not responsible for manufacturing process-related size variations.
Consent
By Purchasing our Products, you hereby consent to our disclaimer and agree to its terms.
This document was last updated on October 20, 2022